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en:guides:read [2010/05/20 09:24]
kultex created
en:guides:read [2015/04/04 01:45] (current)
genesis [Few things to note before asking for support]
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-Yes we love your questions, your problems are ours and SliTaz has a very good Support Team+====== README ======
  
-**"but not that much"​**when you did not use the search button before ​and when you did not read the lastest instructions in the [[http://​doc.slitaz.org/​en:​guides:​start|Guides]]. ​+Yes we love your questionsyour problems are ours and SliTaz has a very good Support Team, 
  
-Answering question eats time, to answer them good, eaven more. This time could be used better ​for other necessary things, like better developement of SliTaz ​or writing a better ​documentation.+**"but sometimes it's hard"​** ​for us when you forget to use the search button ​or read the official [[http://​doc.slitaz.org/​en:​start|documentation]]
  
-== !! And please ​be precise with your question !! ==+Answering questions takes time, and to answer them well slightly longer. This time could be better spent for other necessary things, like improving SliTaz or writing documentation.
  
-your first post should include following ​things:+====== Few things ​to note before asking for support ======
  
-  * detailed ​information to your hardware - eg the name of your laptopmainboard or even better detailed chip information ​(if you are not shure include the output of lspci or lsusb) +=== 1. Please provide us with as much information ​as possible === 
-  * precise information about your SliTaz Version - is it installed on HD or on the stick, which version ​and filesystem is used +Telling us that something is broken doesn'​t help to solve anythingbecause it may run perfectly OK on our systems. This means you'll have to provide us with some more information ​so that we can help you. This will include the steps you took before and after installing ​the programyour current systems specifications and which version ​of SliTaz you happen to be using. If a program fails to opentry running it in a terminal and copying down the error. If a piece of hardware doesn'​t work, see what lsusb (you may need the usbutils package)lspci and dmesg commands have to say when you plug in the device. The more information you can provide us with, the quicker we can solve your problem. ​
-  * when did id happen ​- just after installation or updated - try to remember, what did you changebefore it happend+
  
-and here are links to the most asked questions+=== 2. SliTaz is not Windows or Ubuntu === 
 +If you're expecting an easy Windows or Ubuntu replacement in a 30MB ISO, then you'll be sadly disappointed. SliTaz was designed to be lightweight,​ fast and small so it can run on older hardware. This means a lot of the larger packages have been stripped out to save space. It is possible to make SliTaz act and look like either Windows or Ubuntu, but don't expect every kind of functionality to work out of the box. Remember, even with Ubuntu and Windows you still have to install some other stuff before you can use them. If you wish to use a Linux distribution that works out of the box, give Linux Mint or PCLinuxOS a go. Just as a little warning - someone in the forum described SliTaz as "a no-go for newbies"​ 
 + 
 +=== 3. SliTaz isn't based on any other distribution === 
 +SliTaz was made from scratch using the Linux Kernel, Busybox, OpenBox and some LXDE tools. It has its own package management system and most of the packages are made by volunteers. SliTaz does however boast the ability to convert packages from other distributions using the tazpkg convert command.  
 + 
 +=== 4. We're unpaid volunteers and not your employees === 
 +Remember that you haven'​t paid the developers who designed SliTaz or the people online who provide the support. They don't owe you anything. So ask nicely and we'll try to help you in due time.  
 + 
 +Here are some links to the most frequently ​asked questions:
  
 === "​Can'​t login, not even as root" or "​startx does not work" or "​failed to execute login command"​ === === "​Can'​t login, not even as root" or "​startx does not work" or "​failed to execute login command"​ ===
  
-http://forum.slitaz.org/​index.php/​discussion/​comment/​5812/#​Comment_5812 \\ +http://vanilla.slitaz.org/​index.php?p=/​discussion/​comment/​5812/#​Comment_5812 \\ 
 http://​doc.slitaz.org/​en:​guides:​xorg-xvesa http://​doc.slitaz.org/​en:​guides:​xorg-xvesa
  
-== how to change desktop resolution ==+=== "​How ​to change ​the desktop resolution" ===
  
 http://​doc.slitaz.org/​en:​guides:​xorg-xvesa http://​doc.slitaz.org/​en:​guides:​xorg-xvesa
  
-== adding ​a new user ==+=== "​Adding ​a new user" ===
  
-http://forum.slitaz.org/​index.php/​discussion/​comment/​2808/#​Comment_2808+http://vanilla.slitaz.org/​index.php?p=/​discussion/​comment/​2808/#​Comment_2808
  
-== copy / paste troubles with xterm ==+=== "​Copy ​/ paste troubles with xterm" ===
  
-install ​sakura terminal as root+Install ​sakura terminal as root:
  
 <​code>​tazpkg get-install sakura</​code>​ <​code>​tazpkg get-install sakura</​code>​
  
  
 +=== See also ===
  
 +[[http://​doc.slitaz.org/​en:​guides:​faq|Frequently Asked Questions]]
 
en/guides/read.1274340288.txt.gz · Last modified: 2010/07/08 17:16 (external edit)