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| - | Yes we love your questions, your problems are ours and SliTaz has a very good Support Team | + | ====== Few things to note before asking for support ====== |
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| - | **"but not that much"**, when you did not use the search button before and when you did not read the lastest instructions in the [[http://doc.slitaz.org/en:guides:start|Guides]]. | + | |
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| - | Answering question eats time, to answer them good, eaven more. This time could be used better for other necessary things, like better developement of SliTaz or writing a better documentation. | + | |
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| - | == !! And please be precise with your question !! == | + | |
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| - | your first post should include following things: | + | |
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| - | * detailed information to your hardware - eg the name of your laptop, mainboard or even better detailed chip information (if you are not shure include the output of lspci or lsusb) | + | |
| - | * precise information about your SliTaz Version - is it installed on HD or on the stick, which version and filesystem is used | + | |
| - | * when did id happen - just after installation or updated - try to remember, what did you change, before it happend | + | |
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| - | and here are links to the most asked questions | + | |
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| - | === "Can't login, not even as root" or "startx does not work" or "failed to execute login command" === | + | |
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| - | http://forum.slitaz.org/index.php/discussion/comment/5812/#Comment_5812 \\ | + | |
| - | http://doc.slitaz.org/en:guides:xorg-xvesa | + | |
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| - | === how to change desktop resolution === | + | |
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| - | http://doc.slitaz.org/en:guides:xorg-xvesa | + | |
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| - | === adding a new user === | + | |
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| - | http://forum.slitaz.org/index.php/discussion/comment/2808/#Comment_2808 | + | |
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| - | === copy / paste troubles with xterm === | + | |
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| - | install sakura terminal as root | + | |
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| - | <code>tazpkg get-install sakura</code> | + | |
| + | === 1. Please provide us with as much information as possible === | ||
| + | Telling us that something is broken doesn't help solve it because it may run perfectly fine on our systems. This means you'll have to provide us with more information so we can help you. This will include the steps you took before and after installing the program, your current systems specifications and which version of SliTaz you're using. If a program fails to open, try running it in terminal and copying down the error. If a piece of hardware doesn't work, see what lsusb (may need the usbutils package), lspci and dmesg commands have to say when you plug in the device. The more information you can provide us, the quicker we can solve your problem. | ||
| + | === 2. SliTaz is not Windows or Ubuntu === | ||
| + | If you're expecting an easy Windows or Ubuntu replacement in an 30MB big iso, then you'll sadly be disappointed. SliTaz was designed to be lightweight, fast and small so it can run on older hardware. This means a lot of the larger packages have been stripped out to save room. It is possible to make SliTaz act and look like either Windows or Ubuntu, but don't expect every kind of functionality to work out of the box. Remember, even with Ubuntu and Windows you still have to install some things before you can use them. If you wish to use an Linux distribution that works out of the box, give Linux Mint or PCLinuxOS a go. | ||
| + | === 3. SliTaz isn't based on any other distribution === | ||
| + | SliTaz was made from scratch using the Linux Kernel, Busybox, OpenBox and some LXDE tools. It has it's own package management system and most of the packages are made by volunteers. SliTaz does however boast the ability to convert packages from other distributions using the tazpkg convert command. | ||
| + | === 4. We're unpaid volunteers and not your employees === | ||
| + | Remember that you haven't paid the developers who wrote SliTaz or the people online who provide the support. They don't owe you anything. So ask nicely and we'll help you in due time. Demanding support will only get you shunned or ignored. | ||