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en:guides:faq [2010/05/12 18:09] – jozeeen:guides:faq [2019/01/30 14:37] (current) – Shutdown via slim inserted hgt
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 These are organised into per-scenario groups - from  system-level through to the desktop. Within each, a symptom describes a give-away identification of the problem; a widely-working solution is then outlined. These are organised into per-scenario groups - from  system-level through to the desktop. Within each, a symptom describes a give-away identification of the problem; a widely-working solution is then outlined.
  
 +\\
 +===== General  =====
 +  * [[faq-login|Log-In Problems]]
 +  * [[faq-slim|Shutdown via slim]]
 +  * [[faq-terminal|Terminals (Copy/Paste etc.)]]
  
-===== General Problems ===== 
-  * [[faq-login|Cannot Login to Desktop]] 
-  *  
 \\ \\
-===== Package or Software Problems =====+ 
 +===== Package or Software  =====
   * [[faq-dependency| An Application Cannot Find Libraries/Files ]]   * [[faq-dependency| An Application Cannot Find Libraries/Files ]]
-  * +  * [[faq-programfailstorun | A Program Doesn't Run or Quits Unexpectedly ]] 
 +  * [[faq-pkgconv | Can I install a package on SliTaz from another distribution? ]] 
  
 \\ \\
-=== Cannot Login to Desktop === 
  
-== Symptoms ==+===== Hardware  ===== 
 +  * [[faq-mouse|Mouse]]
  
-  * Slim, the SliTaz Login Manager, fails with the message: +\\
-<code> failed to execute login command </code> +
- +
-== Explanation == +
- +
-This is caused when files in the user's /home directory are not properly configured. The following files must exist, this can be verified with the ''ls -la'' command: +
-  * .Xdefaults +
-  * .xinitrc +
-  * something else? +
- +
-== Solution == +
-You should copy the default files from the template located in the /etc/skel directory. This happens automatically when a new user is created with the SliTaz Control Box, but not when using the command-line utilities. Occasionally users experience these files being removed or modified/broken. +
- +
-Switch to the root (super) user: +
-<code> su root </code> +
-Change to the affected users /home directory: +
-<code> cd /home/USERNAME </code> +
-Set the shell options to allow the dot (.) to be included in file names: +
-<code> shopt -s dotglob </code> +
-Copy all files, recursively: +
-<code> cp -r /etc/skel/* /home/USERNAME </code> +
-Change ownership of all files and directories in the user's home to that of the affected user: +
-<code> chown -R USERNAME:USERGROUP /home/USERNAME/* </code> +
-Restore the shell options: +
-<code> shopt -u dotglob </code> +
-The essential files should now be restored! +
- +
- +
----- +
- +
- +
-=== A Program Doesn't Run === +
-=== A Program Quits Unexpectedly === +
- +
-== Symptoms == +
- +
-  * Nothing happens when an application is run from the Launch menu. +
-  * An application quits without warning. +
- +
-== Explanation == +
- +
-One or more of problems may have caused this. Run the program in a Terminal to see any error messages the program may deliver. +
- +
-== Solution == +
- +
-Launch a Terminal (command line) and run the application by typing in its name. See the following FAQs on solving common problems. +
- +
- +
----- +
- +
- +
-=== An Application Cannot Find Libraries/Files ===+
  
-== Symptoms ==+===== Questions Still Unanswered? =====
  
-  *  When run in a Terminal, an application fails with the message: +No problem! We are happy to hear your question over at our [[http://forum.slitaz.org/|Support Forum]] -- or even the [[http://www.slitaz.org/en/mailing-list.html|Mailing List]] if it is a more lengthy discussion -- once you have looked through our [[http://doc.slitaz.org/en:start|documentation]]!
-<code> [name]: error while loading shared libraries: [library].so.*: cannot open shared object file: No such file or directory</code>+
  
-== Explanation ==+Answering questions takes time however, to answer them well slightly longer. This time could be better spent for other necessary things, like improving SliTaz or writing documentation.
  
-The program is missing some files it needs to run. This is caused by the package information missing a reference to another, or not including the file.+** Your first post should include the following things: **
  
-== Solution ==+  * detailed information about your hardware 
 +    *  e.g the manufacturer and model of your computer, motherboard or (even better) detailed chip information. The latter can be found by running the following command and uploading the generated //SysInfo.txt// file: 
 +  
 +<code> 
 +echo '=== PCI Devices: ===' >> SysInfo.txt && lspci >> SysInfo.txt && echo '=== USB Devices: ===' \  
 +>> SysInfo.txt && lsusb >> SysInfo.txt && echo '=== Kernel Modules: ===' >> SysInfo.txt && lsmod >> SysInfo.txt 
 +</code>
  
-Check if the file required is available in another package. Use the package manager (TazPkg) to search for the file: +  * precise information about your SliTaz installation: 
-  * start the package manager +    *  which version to you have? Stable or Cooking? 
-  * 'Recharge' the package lists, if necessary  +    *  are you using the standard ISO or a specific flavor (XVESA, Lo-RAM etc.)? 
-  * click the "Search" tab  +    *  is it installed on a HD or on an USB stick? 
-  * in the //Search// box, enter the file-name ([library].so) and click "Files" +    *  do you know which file-system you used?
-  * install the package (pick that with the closest name if there is more than one) by double-clicking the entry and clicking //Install Package//+
  
-Alternatively, run the following command from a terminal: +  * identify when your problem appeared: 
-<code>tazpkg search-file //[library]//.so</code>+    *  was it just after installation or after an update? 
 +    *  were there any changes to your normal usage pattern or configuration?
  
-... and install the appropriate package with: +This should provide enough system information for help to be provided.
-<code> tazpkg get-install [package] </code>+
  
-If no packages are given, report this as a bug over at the [[http://labs.slitaz.org|Labs]] as it needs to be included, or the dependency removed during the build. 
  
 ----  ---- 
 
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