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en:guides:faq [2010/05/12 18:12] – jozeeen:guides:faq [2019/01/30 14:37] (current) – Shutdown via slim inserted hgt
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 These are organised into per-scenario groups - from  system-level through to the desktop. Within each, a symptom describes a give-away identification of the problem; a widely-working solution is then outlined. These are organised into per-scenario groups - from  system-level through to the desktop. Within each, a symptom describes a give-away identification of the problem; a widely-working solution is then outlined.
  
 +\\
 +===== General  =====
 +  * [[faq-login|Log-In Problems]]
 +  * [[faq-slim|Shutdown via slim]]
 +  * [[faq-terminal|Terminals (Copy/Paste etc.)]]
  
-===== General Problems ===== 
-  * [[faq-login|Cannot Login to Desktop]] 
-  *  
 \\ \\
-===== Package or Software Problems =====+ 
 +===== Package or Software  =====
   * [[faq-dependency| An Application Cannot Find Libraries/Files ]]   * [[faq-dependency| An Application Cannot Find Libraries/Files ]]
-  * +  * [[faq-programfailstorun | A Program Doesn't Run or Quits Unexpectedly ]] 
 +  * [[faq-pkgconv | Can I install a package on SliTaz from another distribution? ]] 
  
 \\ \\
  
 +===== Hardware  =====
 +  * [[faq-mouse|Mouse]]
  
 +\\
  
-=== A Program Doesn't Run === +===== Questions Still Unanswered? =====
-=== A Program Quits Unexpectedly === +
- +
-== Symptoms ==+
  
-  * Nothing happens when an application is run from the Launch menu. +No problem! We are happy to hear your question over at our [[http://forum.slitaz.org/|Support Forum]] -- or even the [[http://www.slitaz.org/en/mailing-list.html|Mailing List]] if it is a more lengthy discussion -- once you have looked through our [[http://doc.slitaz.org/en:start|documentation]]!
-  * An application quits without warning.+
  
-== Explanation ==+Answering questions takes time however, to answer them well slightly longer. This time could be better spent for other necessary things, like improving SliTaz or writing documentation.
  
-One or more of problems may have caused this. Run the program in a Terminal to see any error messages the program may deliver.+** Your first post should include the following things: **
  
-== Solution ==+  * detailed information about your hardware 
 +    *  e.g the manufacturer and model of your computer, motherboard or (even better) detailed chip information. The latter can be found by running the following command and uploading the generated //SysInfo.txt// file: 
 +  
 +<code> 
 +echo '=== PCI Devices: ===' >> SysInfo.txt && lspci >> SysInfo.txt && echo '=== USB Devices: ===' \  
 +>> SysInfo.txt && lsusb >> SysInfo.txt && echo '=== Kernel Modules: ===' >> SysInfo.txt && lsmod >> SysInfo.txt 
 +</code>
  
-Launch a Terminal (command line) and run the application by typing in its name. See the following FAQs on solving common problems.+  * precise information about your SliTaz installation: 
 +    *  which version to you have? Stable or Cooking? 
 +    *  are you using the standard ISO or a specific flavor (XVESA, Lo-RAM etc.)? 
 +    *  is it installed on a HD or on an USB stick? 
 +    *  do you know which file-system you used?
  
 +  * identify when your problem appeared:
 +    *  was it just after installation or after an update?
 +    *  were there any changes to your normal usage pattern or configuration?
  
-----+This should provide enough system information for help to be provided.
  
  
 
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